FAQ

What do I need to provide at the time of collection?

You need to present the Keys of the car, registration document (V5C) of the vehicle, locking wheel nut key if in case your car has alloy wheels, any other paperwork you may have for the car.

Don't worry if you don't have a V5C registration document. To complete the necessary formalities, you'll just need to provide proof of ownership. This step ensures that the transaction adheres to the required legal procedures.

Don't worry if you don't have a V5C registration document. To complete the necessary formalities, you'll just need to provide proof of ownership. This step ensures that the transaction adheres to the required legal procedures.

Will I receive any confirmation from the DVLA?

Absolutely, you should receive a letter from the DVLA acknowledging that you're no longer responsible for the car. If this letter doesn't arrive within four weeks, you should get in touch with the DVLA.

I'm looking for free scrap car removal. Do you provide this service?

Yes, we might even be able to extend an offer for your car.

Why do you require my phone number and email address?

We need your email address and phone number to send you pertinent information about your appointment. Additionally, we may need to contact you regarding the appointment itself or if we encounter any difficulties locating you and your vehicle during the collection process.

How soon will I receive payment?

Once we have settled on a price for your car that meets your approval, we'll schedule a convenient time for collection. This typically occurs on the same day, although in some cases, a different day may be more suitable. Our skilled drivers will collect your car, complete the necessary paperwork and vehicle checks, which usually only takes a few minutes. After this process is finalized, we'll make the payment. Generally, the entire procedure takes around 15 minutes from the driver's arrival to payment.